Work Wales are excited to be working with a large local manufacturer of access equipment to offer an opportunity to join their growing team as an Account Manager.

Job Title: Account Manger

Hours of work: 8:30am - 5:00pm Mon - Fri

Duties will include but aren't limited to:

• Answering all customer account queries from initial enquiry to sale
• Responding in a timely manner to customer account enquires by email or by phone
• Quoting pricing, lead times and carriage correctly from the system
• Managing account relationships with specifically identified key clients and a complete client portfolio to achieve yearly growth and maximise customer satisfaction
• Providing information to customers regarding order status/stock availability
• Cross and up-selling on all orders to maximise sales potential
• Offering alternative products to clients to achieve sales
• Working with the accounting system "Winman" to assist in enquiries and to process order entry
• Presenting new products and promotions to customer portfolio
• Resolving post-despatch issues to ensure customer satisfaction
• To process and manage all aspects of key account management including processing, problem solving,
• Working with colleagues to provide cover during absences
• Managing internal and external marketing including product info, spec sheets, catalogues, website, promotions, social media advertising, trade shows and other off-site displays
• Working with the Head of Sales to arrange and manage PASMA and Ladder Association Course training courses

The ideal candidate will:

• Demonstrate outstanding sales skills, recognising and identifying opportunities for company growth
• Have exceptional customer service skills
• Demonstrate an ability to solve problems and resolve issues independently
• Be proficient in the use of Microsoft Office
• Have excellent communication skills both written and verbal

Suitable training will be given in all the above areas to the successful candidate.

For further information, please contact Matt on 01792 477340 or email