Operations Manager

Newport

£40000 - £45000 PA Neg Plus Bonus

The Company

This award winning care provider create tailor made care programmes for their clients enabling them to remain in their own home and improve their quality of life. Their ethos is simple - treat others as we would wish to be treated ourselves. They provide the highest quality care to their clients through superb caregivers who are supported by a locally based team of operational and administrative staff.
The company is a Newport based franchise of a large Nationally represented organisation. This branch is well established and have a solid reputation for providing quality care.

The Role

You will be based in the Newport office and head up a team of +/- 50 carers and the office support staff. Starting as Operations Manager there is long term potential for this position to evolve into the role of General Manager.

The main purpose of the position is to effectively coordinate all day to day operations in the franchise, reporting to the Franchise Owner.

You will lead a team of Key Players to proactively manage the needs of the clients and the caregivers.

The Role

People

• Recruit, train, manage and motivate a high performing team
• Define clear roles and responsibilities, providing feedback and guidance to improve efficiency and effectiveness
• Ensure equal opportunities, health and safety legislation and good practice

Business Operations

• Deliver the Owners strategy for the future growth of the business
• Actively support driving selling in the service culture and growth mentality throughout the business
• Take full responsibility for the day to day operations
• Agree objectives for meeting business performance targets and continually review
• Deliver on targets within agreed budgets
• Organise and co-ordinate operations in a way to ensure maximum productivity
• Gather, analyse and interpret key reports to ensure that business is achieving maximum productivity

Quality

• Monitor the measurement of the client and caregiver experience
• Ensure that the business has the adequate and suitable resources
• Ensure the team meet and exceed all company standards, regulations and legislation requirements
• Continually update job knowledge

Legal and Finance

• Ensure successful operation of all policies, processes, procedures, and systems and implement a culture of best practice
• Provide weekly/monthly activity reports for meetings with the director to provide comprehensive business updates
• Manage the process and contribute to the development of annual plans, reports, budgets and targets
• Ensure compliance with the companies Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery

Requirements

Previous experience in the Care Sector is not required, however a passion for this industry and the desire to provide a quality service is essential. The following experience and attributes are required:

• Proven track record in the management of day-to-day operations within a fast moving, commercial business environment at a senior level
• Ability to develop and implement effective and efficient office systems
• Data analysis and report writing experience
• Solid staff management, motivating and mentoring ability
• Able to work well in a high pressure environment
• Strong commercial business awareness
• Excellent written and verbal communication skills
• Good planning and organisational skills
• Highly numerate with a keen eye for detail and a passion for accuracy
• Ability to adapt to change
• Good working knowledge of IT systems
• Must have full driving license and means of transport
• A business qualification preferred but not essential

In Return

This is an opportunity to join a successful organisation and lead the team to future growth and achievements. Offering a good salary and performance related bonus as well as ongoing training.

Being part of a large franchise group, you will have access to a vast variety of tools and structures to assist you in your role. There is also excellent potential for the right applicant to grow into the role of General Manager.
For more information contact Kim Simpson at Work Wales for a confidential discussion.