Customer Service Advisor

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Swansea

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Up to £9.70 per hour

Permanent

Customer Service Advisor

Full Time Permanent Role

Swansea

£9.70 per hour

The Company

My client is a Welsh born lifestyle brand, they produce simple, functional, beautiful clothing, home ware and editorial. They have an opening for a customer service advisor, hours are:

Monday 1pm-9pm

Tuesday - 12pm - 9pm

Thursday - 1pm - 9pm

Saturday - 10am - 6pm

Sunday - 10am - 4pm

The customer service role will be to provide a customer service function within the call centre. You will be responsible for always providing excellent customer service to my clients customers. You will be knowledgeable and experienced in all areas of customer service and be able to provide an excellent level of service.

The Role
You will be required to provide customer service advisor support as follows.

  • Actively monitor call statistics and respond to calls appropriately
  • Promptly answer and deal effectively with customer service calls and hand overs
  • Ability to respond to credit card queries and deal effectively with all payment queries. An excellent understanding is required of the payment's menu in order to deal with any payment queries
  • Support returns department with customer service queries and offer advice
  • Advise and support internet customers if they have trouble purchasing online
  • Carrying out various administrative tasks like processing claims and filing

Requirements

The successful applicant will have the following experience and attributes:

  • Previous customer service experience
  • Efficient in all areas of customer service role, including having the ability to work via Live Chat
  • A team player who respects and works well with other members of the team, as well as being able to work on own initiative
  • Positive, customer focused, enthusiastic, and flexible, willing to contribute to the department for the benefit of the organisation as a whole
  • Be brand focused and display brand values in all you do

In return

In return for your dedication, my client will offer a supportive and friendly working environment with flexible working hours and generous staff discounts. You will receive a comprehensive induction, including product and brand training, that helps to plant a deep understanding of my client that can be carried confidently through your work and into the outside world.

For more information on this vacancy please reach out to Sarah at Work Wales.

Apply now.

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