Senior Office Administrator

Port Talbot

£26000 - £28000 (negotiable)

The Company

This well-established organisation installs and services perimeter security and industrial doors throughout the UK. They are currently in a period of growth and now require a senior administrator to join the team based in their offices in Port Talbot.

Duties

This is a general office administration position offering a wide variety of duties and responsibilities. It is a permanent, full-time position working from 09:00AM - 05:00PM Monday to Friday on site at their well-appointed offices in Port Talbot. The position offers plenty of potential to grow and develop a career within the organisation. There is also scope to further develop systems and procedures within the role. Duties will include:

• Booking in of all new jobs
• Liaising with customers to arrange installations
• Allocating work to the engineers (4)
• Answering all incoming calls, handling queries or redirecting calls to the relevant person
• Working on the CRM system (Big Change) loading new customers and keeping records up to date
• Assisting in the further development of the CRM to expand usage and functions
• Payroll preparation, collating hours worked, overtime and forwarding to external service provider
• Preparing service reports and forwarding to customers
• Emails to clients to arrange and confirm installation or service
• Contacting existing customers for service requirements and reminders
• Accounts administration including chasing payments and invoicing using Quickbooks
• Ordering stationery and consumables
• Passing new business enquiries to the Sales department for quoting
• Basic HR administration, maintaining staff files, holiday and sickness records etc
• Any additional administration duties as required

Requirements

The successful applicant will have the following skills, attributes and experience:

• Demonstrate a solid administration background encompassing a wide variety of duties
• Previous experience in booking and scheduling preferred
• Ability to multitask and manage a busy and varied workload
• Solid computer skills MS Office, Word and Excel experience is essential
• CRM and accounting package experience required (cross training to Big Change and Quickbooks will be provided)
• Happy to take responsibility as the sole charge administrator for the company
• A team player with the confidence to handle own responsibilities
• Solid attention to detail and accuracy
• Excellent written communication skills, confident in writing to clients in a professional manner
• Professional verbal customer service skills
• A flexible employee willing to help out wherever required

In Return

The company offer a friendly and flexible working environment and the role itself offers a good level of responsibility within the company. You will also have the opportunity to grow and develop the role further. Offering an excellent salary with free on-site parking. For more information contact Kim Simpson of Work Wales for a confidential discussion.