Work Wales are currently looking for a driven and experienced Hospitality Operations Manager to join one of our newest clients- the biggest hospitality employer in Swansea.

The successful candidate will be responsible for:

-Managing and overseeing the day-to-day operations of four venues, including staffing, inventory management, and financial reporting

-Developing and implementing operational policies and procedures to ensure consistency and efficiency across all locations

- Ensuring compliance with all health and safety regulations and company policies

- Building and maintaining strong relationships with suppliers, vendors, and other external stakeholders

- Maintaining and enhancing employee satisfaction, recognising individual/team effort through effective reward and motivation processes

- Improving customer satisfaction levels by monitoring feedback and ensuring customer service standards are maintained

- Identifying and resolving any operational issues or customer complaints promptly and effectively

- Managing some financial aspects of the business, including budgeting, forecasting and cost control

- Analysing sales data and making strategic decisions to increase profitability and efficiency

With the client planning to grow their portfolio in the near future, this is a fantastic opportunity for a General Manager looking to progress, or an Operations Manager with a corporate/ franchise background.

The role will be based in a Swansea office, with frequent visits to the four venues (all in stunning seaside locations!).

+KPI bonus to be discussed

If you're interested, please APPLY, or give Scott a call on 01792 477 340.