CRM Coordinator

Swansea

£19000-£20000 Neg

The Company

This highly successful organisation provide products and services to a wide range of production manufacturing and engineering companies. They represent a number of global brands and boast a solid reputation. Currently in a major growth phase and are in need of an experienced CRM Coordinator.

The Role

You will be based in the marketing department and your duties are focussed on client retention. Responsibilities include:

• Monitor Dormant Customer Report
• Conduct checks on businesses using Risk Disk and Companies House
• Update company details
• Create and send tailored email to dormant customers
• Update progress on in house system - Salesforce
• Pass sales enquiries to Sales Department
• Monitor and manage marketing leads set for sales team
• Follow up outgoing sales quotes - providing feedback to sales team
• Monitor product delivery status - contacting customer and providing feedback
• Support direct marketing activities and campaigns
• Quick quote follow-ups by phone and email

• Customer satisfaction follow-up calls
• Work as part of wider marketing team to help promote new and existing products

Requirements

• Previous experience with client retention
• Strong customer service skills
• Quickly and accurately review, update and input all customer information into our CRM systems
• Be able to identify business needs and cross/up sell other products or services that may be of interest
• Excellent communication skills i.e. telephone, e-mail
• Empathetic nature and professional telephone manner
• Team player, organised and efficient

In Return

The starting salary is aimed at £19000-£20000 but is negotiable for high end skills. The company also have excellent benefits including Private health care after 6 months, pension, bonus scheme after 2 years service.

The prospects for progression are excellent as the business is growing at a rapid rate of knots.

For more information contact Kim Simpson of Work Wales for a confidential discussion.