Application Support Analyst

Location Pointer.png

Swansea

Pound Sign.png

£28000 - £33000 per annum

Permanent

Application Support Analyst - Home Based

£28,000 - £33,000 Dependent on experience

Excellent Benefits Package

Swansea

My client are a profitable, growing and innovative organisation that deliver tailored enterprise-wide solutions for their clients. They are currently searching for a new team member to join their Support Team in providing analytical and dedicated support on their bespoke software application within the UK.

The role of Application Support Analyst:

You will report to the Head of UK Support and will be the first point of contact for the customer. As an Application Support Analyst, you will work as part of a well established team to provide support on the software platform which includes reporting, prioritising and analysing reported problems through to resolution for the customer. If required, you will also need to escalate and liaise with 2nd Line Support/Development/Consultants and Management if further assistance/guidance is needed.

You will need to be a team player by providing support and working as part of a team to resolve incidents within defined SLA's. A very high percentage of the teams contact with the customer is via telephone so you will need to present yourself and the business in a professional and courteous manner whilst maintaining the exceptional service that my client strives for each and every day.

Personal skills required:

Strong communication skills, both written and verbal, adapting to all levels of audience

Emotionally intelligent

Posses ability to stay focused when under pressure

Energetic and upbeat personality with a positive can do attitude

Technical skills required:

Experience of SQL

1st/2nd Line Application Support Experience

Experience of service desk management software

Experience of infrastructure & Networking / Domain + DMZ

In return you will receive:

Fully Flexible Working

Generous Pension Scheme

Life Insurance x 4

Health Scheme

25 days Holiday (plus Bank Holidays)

Perkbox Employee Engagement Platform

Enjoy Benefits Salary Sacrifice Schemes

Flexible working environment

Employee Assistance Programme

Enhanced Paternity and Maternity

Volunteer Programme

ASAP / Flexible start dates available. To learn more about the role reach out to Sarah at Work Wales for a confidential discussion.

Apply now.

Upload CV