Deputy Manager - DOM Care

Swansea

£26000PA Negotiable

The Company

This award-winning care provider create tailor made care programmes for their clients enabling them to remain in their own home and improve their quality of life. The company ethos is simple - treat others as we would wish to be treated ourselves. They provide the highest quality care to their clients through superb Care professionals who are supported by a locally based team of operational and administrative staff.
With offices based in Swansea this franchise form part of a large Nationally represented organisation who provide additional support, systems and procedures.

The Role

This is a newly created position where you will be responsible for managing the needs of clients as well as supporting the Care Manager.

Duties will include:

• Management of clients and responsibility for their ongoing care and support
• Provide line management and contribute in setting career objectives for the team
• Undertake consultation to new clients, complete assessments and complete all new client's paperwork as required
• Carry out Care Professional appraisals, one-to-one supervision, return to work meetings, support visits and competency assessments
• Create, update and audit client care plans and assist with digital care planning
• Identifying training needs/follow ups in respect of auditing activity
• Assist Care Professionals in completing their relevant care qualification
• Maintain accurate client and Care Professional records
• Conduct client and Care Professional introductions
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care
• Carry out client reviews and action accordingly
• Participate in on-call duties as required

In addition to the above you will be trained to support the Care Manager in their duties which would include:

• Full management of the client acquisition process
• Ensure successful operation of quality control systems including visits
• Reviewing and improving processes on an ongoing basis
• Managing complaints and incidents
• Ensuring relevant reports are forwarded to relevant bodies
• Networking in the local community via digital media
• Support the recruitment and training of care professionals
• Take part in disciplinary investigations, interviews and meetings as required
• Ensuring policies and procedures are adhered to by all employees

Requirements
This role will suit a career driven person who is looking for a new challenge, keen to progress and work towards becoming a care manager. The successful applicant will have the following qualifications, skills and attributes:

• Level 3 NVQ in Health and Social Care or equivalent, essential
• To either be studying towards level 5 or keen to commence these studies
• Solid care sector experience delivering a wide range of personal care services at a supervisory level
• Experience working with MAR sheets and medication in a supervisory role
• Ability to nurture and train Care Professionals
• Knowledge and understanding of Health and Social Care legislation and regulations
• Excellent communication skills with the ability to build rapport quickly
• Must understand the importance of confidentiality working within current legislation
• Good IT skills including Microsoft Office and the aptitude to learn new technology/software
• Must have full driving license and means of transport if required to visit clients
• Be efficient, organised and flexible to meet the needs of the business.

In Return

It is rare to find a role at this level where a career path is on offer before you even start. Offering a good salary, excellent training and support, this role will not remain vacant for long.
For more information contact Kim Simpson at Work Wales for a confidential discussion.