Regional Accounts Team Leader

Maesteg

£negotiable depending on experience plus bonus

A leading global manufacturer who pride themselves in putting their customers first and continually strive to provide the best service that they can are looking for an experienced Team Leader to manage the regional accounts team who in turn support the External Sales team

The main purpose of the role will be to lead a Customer Service Team, focusing on prioritisation of workload to meet agreed deadlines and SLA's. engage and develop relationships within a given territory promoting the portfolio of products and set standards for the team to optimize opportunities

Day to day duties will include:

• Assessing and allocating Team KPI's
• Reporting of department KPI's
• Managing the team's activities on a daily basis.
• Working closely and collaborating with Marketing, Technical Services, Operations and Manufacturing to coordinate and drive activities.
• Being the point of escalation as customer liaison on behalf of the department/customer.
• Managing the team to ensure they are consistently delivering exceptional service.
• Directing and driving performance management culture within the team
• Coaching the team to improve their skills and knowledge

The person

• Previous experience within in a similar role managing a small team
• Familiar with CRM systems
• Be Customer-focused.
• Have a process driven approach to work
• Be commercially aware.
• Ambitious in seeking training and/or further development
• Excellent time management skills

In return you will receive a competitive package and the opportunity to develop a long term career within a business who will also invest in their staff