Inbound Customer Services Assistant

Cardiff

£negotiable depending on experience

Our long term client , provide retail organisations with a solution, which encompasses the procurement, stockholding and direct delivery of consumable products to retailers' head offices, stores and distribution centres globally.

Often relied on as a single-source provider of GNFR (goods not for resale), the typical product categories that they can supply include office stationery, bespoke packaging supplies, garment hangers, visual merchandising materials, electronic office supplies, acrylics and warehouse consumables. Value is recognised by clients through cost and time efficiencies realised, in addition to the support they receive with helping strengthen their environmental credentials.

With warehouse facilities worldwide they are trading globally with household names in the retail industry such as Superdry, Hunkemöller, JD Sports, Hugo Boss, Harrods, Abercrombie & Fitch, Dr Martens and Clarks.

Due to the winning of several new accounts, they need to strengthen the Customer Support team by the recruitment of an Inbound Customer Services Assistant

The Role

Working as part of a small team you will be the first port of call for customers answering queries such as order tracking, chasing deliveries. In turn you will liaise with departments within the business to find out the information and feed this information back to the client in a timely manner.

The person

• Experience of working within a busy office dealing with a volume of inbound calls
• Excellent communication skills both written and verbal
• Ability to prioritise

In return you will be part of a business that is growing and can offer a number of career development opportunities within their business both in their Head Office in Cardiff and their Warehouses in Blackwood