Work Wales are working with a prestigious consultancy company based in Pontypridd. We are seeking to employ an enthusiastic, detail-orientated administrator to join a small, but growing, office team. The individual will predominantly be providing business support functions to the claims/funding department.

As an administrator, you will be responsible for the following main duties:

• Review data, ensuring all details are correct with no discrepancies.

• Send requests to lenders and other third parties for information.

• Chase responses from lenders and other third parties.

• Send requests for information to clients via email, telephone and/or text.

• Chase information required requests from clients via email, telephone and/or text.

• Review all information received to ensure it is complete and accurate.

• Create and update Excel spreadsheets for internal and external use.

• Use case management systems.

• Opening, sorting and scanning daily incoming post and frank[ing] outgoing post.

• Making telephone calls to third parties.

• To assist in general office administrative duties in keeping with the role.

• Investigate and validate claims by collating all relevant paperwork to package the claim[s] ready to present the information to the relevant team for authorization/rejection.

• Review third party documentation to ensure all relevant information is completed.

• Scan all documentation in relation to each claim onto the paperless scanning system.

• Maintain and update the filing system & electronic records.

What we are looking for

• An enthusiastic positive person with a "can-do" approach.

• Strong communication skills and good telephone manner.

• Ability to cope under pressure and respond to demands.

• Adaptable to change.

• Problem-solving approach.

• Good organisational skills.

• Self-motivation and good use of initiative.

• Ability to work independently and as part of a team.

• Strong IT Skills and experience in using a variety of software such as MS Office.

• Time management skills and ability to prioritise workloads.

• Ability to learn our services and describe/explain them to third parties.

Should you be successful, you will be subject to a variety of checks including references.

Experience:

• Someone with previous Administration experience would be advantageous. However, this does not need to be specific to the claims industry.

Position Details:

• Permanent full-time position after probationary period.

• Monday to Friday, 9am to 5pm.