Sales Support Administrator

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Swansea

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Up to £22000 per annum

Permanent

Sales Support Administrator

£22000.00PA pro-rata

9 month contract position

The Company

This well established FMCG organisation produce and distribute a wide range of health and beauty products. They are progressive both in their product development and company culture, providing an excellent team driven environment that is a pleasure to work in.

The Role

This is a contract position to cover maternity leave and will run for 9 months. You will be based within the export department providing customer service and administration support.
Duties will include:

  • To receive and process orders from customers via telephone, by fax, email or direct from Export customers with the exception of Ireland
  • To maintain proactive customer contact, progress chasing and resolve problems relating to enquiries/orders
  • To ensure customers are contacted promptly when stock is made available
  • To liaise with the Export Sales Director on export deals and promotions
  • Arrange orders, uplifts, credit notes and deal with delivery discrepancies
  • To raise and continually update customer profile sheets
  • Despatch samples/product information as requested by Export Sales Director/Sales Office manager
  • Organise and liaise with our logistics team with carriers on export orders
  • Complete export documentation for all customers
  • To support customers with any regulatory requirements working with our technical team
  • Provide sales performance information to the Export Sales Director and Sales team when requested
  • To execute gap analysis work as requested by Export Director and propose new line sell in activity to targeted customers within agreed criteria
  • Provide analysis review of marketing activity focusing on performance v pre agreed measurable objectives
  • Support in market research for potential new markets as directed by Export Director

Requirements

  • Ideally you will be a graduate with some administration experience or a highly experienced administrator looking for a new challenge
  • Excellent communication skills and computer literacy are essential for this role
  • Previous experience with export, manufacturing or sales support would be a huge advantage
  • Experience working to deadlines, scheduling and customer contact preferred
  • Positive can-do attitude is a must

In Return

The company has an open and friendly office culture and offers an opportunity to join a close knit enthusiastic team. Offering a good salary for a fixed term 9 month contract.

For more information contact Kim Simpson at Work Wales for a confidential discussion.

Apply now.

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