Sales Support Administrator

£22000.00PA pro-rata

9 month contract position

The Company

This well established FMCG organisation produce and distribute a wide range of health and beauty products. They are progressive both in their product development and company culture, providing an excellent team driven environment that is a pleasure to work in.

The Role

This is a contract position to cover maternity leave and will run for 9 months. You will be based within the export department providing customer service and administration support.
Duties will include:

• To receive and process orders from customers via telephone, by fax, email or direct from Export customers with the exception of Ireland
• To maintain proactive customer contact, progress chasing and resolve problems relating to enquiries/orders
• To ensure customers are contacted promptly when stock is made available
• To liaise with the Export Sales Director on export deals and promotions
• Arrange orders, uplifts, credit notes and deal with delivery discrepancies
• To raise and continually update customer profile sheets
• Despatch samples/product information as requested by Export Sales Director/Sales Office manager
• Organise and liaise with our logistics team with carriers on export orders
• Complete export documentation for all customers
• To support customers with any regulatory requirements working with our technical team
• Provide sales performance information to the Export Sales Director and Sales team when requested
• To execute gap analysis work as requested by Export Director and propose new line sell in activity to targeted customers within agreed criteria
• Provide analysis review of marketing activity focusing on performance v pre agreed measurable objectives
• Support in market research for potential new markets as directed by Export Director

Requirements

• Ideally you will be a graduate with some administration experience or a highly experienced administrator looking for a new challenge
• Excellent communication skills and computer literacy are essential for this role
• Previous experience with export, manufacturing or sales support would be a huge advantage
• Experience working to deadlines, scheduling and customer contact preferred
• Positive can-do attitude is a must

In Return

The company has an open and friendly office culture and offers an opportunity to join a close knit enthusiastic team. Offering a good salary for a fixed term 9 month contract.

For more information contact Kim Simpson at Work Wales for a confidential discussion.