Account Co-ordinator

Cardiff ( possible hybrid opportunities available )

£24k

Our long term client , CCS McLays provide retail organisations with a solution, which encompasses the procurement, stockholding and direct delivery of consumable products to retailers' head offices, stores and distribution centres globally.

Often relied on as a single-source provider of GNFR (goods not for resale), the typical product categories that they can supply include office stationery, bespoke packaging supplies, garment hangers, visual merchandising materials, electronic office supplies, acrylics and warehouse consumables. Value is recognised by clients through cost and time efficiencies realised, in addition to the support they receive with helping strengthen their environmental credentials.

With warehouse facilities worldwide they are trading globally with household names in the retail industry such as Superdry, Hunkemöller, JD Sports, Hugo Boss, Harrods, Abercrombie & Fitch, Dr Martens and Clarks.

Due to the winning of several new accounts, they need to strengthen the Customer Support team by the recruitment of customer support co-ordinators to work closely with an account manager on allocated accounts

Responsibilities:-

• Working with an account manager you will liaise with customers to answer any queries they may have, developing strong relationships
• You will monitor and ensure minimum stock levels are maintained
• When stock levels need replenishing you will be involved in liaising with the wider team to source the items at the right price and lead time
• Providing regular reports for both customers and internally

The Person:-

• You will need to have experience in either a customer service or purchasing role, ideally gained within retail or manufacturing or similar
• The ability to juggle a number of tasks in a fast moving environment
• Enjoy building long term relationships with your client
• Strong analytical and IT skills