Customer Services Coordinator in Swansea

  • Sector: Call Centre and Customer Service
  • Location: Swansea
  • Salary: Up to £17500 per annum
  • Type: Temporary

Are you looking for a varied and busy role within a growing and ambitious company?

Are you experienced in Customer Services?

An exciting opportunity has arisen with my client based in Swansea who are a successful, well known multi-award winning manufacturing company. This opportunity is for a Customer Services Coordinator to join them on a temporary basis.

Sitting within the technical team, as a Customer Services Coordinator you will be responsible for:

  • Maintaining a thorough knowledge of the Company's products and their suggested usage and be the First Point of Contact for all relevant Customer and Consumer Enquiries and Complaints
  • Providing advice and documentation in response to information requests generated by Customers and Consumers
  • Dealing with Customer and Consumer Complaints in a calm and orderly manner and resolving any issues in a timely manner by phone and email
  • Highlighting issues defined as requiring further action to the Quality Department.
  • Producing weekly, monthly, quarterly reports analysing the complaints received and highlighting any issues raised
  • Organising the sending out of sample selections and replacement products when required
  • Assisting in administration and maintenance of technical documentation when required.

If you have previous experience in working within Customer Service roles, ideally within a contact centre environment then I would love to hear from you.

To be successful in the customer services coordinator role you will need strong verbal and written communication to manage and respond to queries from a range of diverse customers over the telephone and by letter.
Ideally you will have experience of Microsoft office - specifically Outlook, Word and Excel.

Apply now