Service Advisor in Swansea
- Sector: Admin and Secretarial
- Location: Swansea
- Salary: £16000 - £18000 per annum
- Type: Permanent
My highly successful client is seeking a Service Advisor to join their friendly team in Swansea. This well-established business is seeking a highly capable office worker.
Main responsibilities -
You will be able to maximise service sales and profitability by using professional sales technique, create customer confidence in the company by ensuring a professional performance.
You must be able to ensure the highest standard of courtesy and efficiency in customer contact and communication. You will be recording customer requirements and details accurately.
You will be recording vehicle details and service histories accurately and effectively operate a customer follow-up system and to effectively operate a service department loading system.
Your main duties will be -
·To ensure customer awareness of all products and services available.
·To sell additional products, services and repair work in a professional manner.
·To carry out promotional work as directed and with enthusiasm.
·To maximise dealership profile.
·To ensure the highest degree of efficiency and understanding of customer requirements.
·To provide customer estimates according to company policy on schedules, times and pricing.
·To initiate job documentation and maintain customer records and follow-up systems.
·To document all warranty work as per manufacturers' requirements and dealership policy.
·To ensure account customers have sufficient credit to enable all work advised to be carried out as agreed; ensuring vehicles are not released until accounts have been settled in full.
·To ensure all work has been carried out as detailed and charged for.
·To ensure all cash sales are charged and money collected on completion of work.
·To maintain regular contact with customers as required, providing information regarding service costs, timescales, etc as required, ensuring necessary authorisation before work is carried out.
·To make and receive telephone calls in accordance with company policy and procedures.
·To maintain manual and computerised records.
·Ensure reception area is clean and tidy and that magazines, brochures and promotional literature is up-to-date and in good condition.
·Maintains effective work relationships with colleagues in sales and vehicle servicing.
·In the absence of staff assists with other duties.
To be successful in this role you must have the ability to communicate clearly and concisely with customers and other staff members, accurately record all relevant information, ability to receive and register payment for work carried out, accurately and precisely, training will be provided as and when needed.
To promote the company's image by appearing clean and tidy, maintaining appropriate standards of dress and appearance at all times.