Senior Service & Sales Administrator in Bridgend

  • Sector: Engineering
  • Location: Bridgend
  • Salary: Negotiable
  • Type: Permanent

Senior Service & Sales Administrator

Work Wales is looking to recruit an experienced Senior Service & Sales Administrator on behalf of a successful client of ours in the engineering sector based in Port Talbot Area.

This is a full-time maternity cover role for twelve months

Responsibilities:

Service Administration duties:

  • Schedule Service Visits and update service diary on Outlook.
  • Supply job and contact details to field engineer, confirm Service Dates with email template.
  • Process completed jobs, quote for additional parts and labour used during visit.
  • Manage service repairs, from quoting to ensuring prompt turnaround when PO received.

Sales Support duties:

  • Ensure all telephone calls are answered promptly
  • Quoting customers
  • Loading of orders completing contract review and sending customer order acknowledgements
  • Create jobs for the RTD product line.
  • Liaise between sales, production and logistics to maintain a high level of customer satisfaction.
  • Expedite customer orders and respond to customers promptly.
  • Communicate internally important feedback from customers.
  • Manage the sales and admin email accounts.

Experience & Qualifications:

  • Minimum 5 years administrative experience
  • Experience in managing service administration & proven experience to efficiently organise service engineers
  • Understand lean working methods
  • Knowledge of ERP system
  • Knowledge of CRM systems
  • Experience working within a manufacturing environment
  • Experience working within a sales environment
  • Strong skills in Microsoft Office, particularly Outlook, Word and Excel

Apply now