“Going the extra mile for all our clients”
Both directors love their company and the work involved, finding candidate’s employment and helping clients fill job vacancies is what Work Wales is about. The love for this work is evident in both partners’ characters and this is evident on meeting both Directors in appointments and networking events. Clients are engrossed in the passion they have for their work and this gains trust that the service they promise will be delivered.
Both directors believe providing a great service is easy when you have a service and product you believe in and love. Work Wales goes above and beyond offering a service where directors mobiles are handed to customers and be contacted 24/7, many of their competitors have answer phones and call centres taking calls before 8am and after 5pm.
This aspect of having an afterhour’s service is a definite stand out from the crowd element. All staff are trained in customer service and in sales and they have a customer/worker complaints procedure which can be accessed on the website. Work Wales understands that even though the clients are the ones who pay for the service, the workers are just as important to the success of their business.
A friendly team supports candidates in their search for work and the office doors are always open for any help or support in job searching.
Flexibility in price/offers
As Work Wales is independently run and both have had experience in working for an International agency experienced with the restraints of head office dictation of cost and services offered. Both have adopted an open door policy where customers have the option to negotiate the charge rates, transfer fees and terms of service.
A bespoke package
Work Wales states that cost is not set in stone and welcomes ideas on how business with additional orders can develop into the future with cost reductions and flexible working arrangements. Work Wales works with businesses and are keen to ensure they develop close working partnerships with their clients and applicants alike by offering a flexible and creative recruitment solution based on an honest and direct approach.
Direct with owners of company. The service is offered face to face with the customer, directly from the Director and so a guarantee on service, cost and quality is agreed and shaken on. Not many recruitment agencies have the directors on every appointment, and filling every order, this gains trust and confidence in the company.
Commitment and consistency
Many of Work Wales competitors are national and international companies and because of the amount of competitors that are in our area, high sales targets and Head office dictating the running of the business recruitment agencies tend to have a high turnover of staff. Both Sophie and Christina are committed to their company and will stay consistent having their own customers who deal directly with each order. Having a consistent workforce makes Work Wales stand out in the crowd.
Best practice is paramount to our service delivery and we routinely undertake the following activities:
- A full reference check of all candidates including supply of ID passes if requested
- Testing procedures according to your job description
- Relevant medical and certificate checks
- Full sites visits and risk assessments at your convenience
- 24/7 call service -7 days a week so we can respond instantly to any urgent requests
- A comprehensive and robust candidate database
- Regular reviews with you to ensure that we are meeting your needs in terms of our service provision
If you like what you’ve read, then register your business today. We will call you back within 24 hours to discuss your requirements and arrange a face-to-face meeting at your business. Alternatively, you can call us directly on 01792 477340 / 02920 020155 or email us at firstname.lastname@example.org
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Register your business here, and we will call you back within 24 hours to discuss your requirements.
Alternatively, if you would prefer to contact us direct, please use the Contact Us link above.
Swansea Head Office
Work Wales Ltd
4 Pell Street
Tel: 01792 477340
Fax: 01792 467749
Cardiff Office - 02920 020155
Llanelli Office - 01554 700359